Privacy Policy

PHM PLUMBING & HEATING LTD.

Effective and last updated: September 10, 2026

PHM Plumbing & Heating Ltd. (“PHM,” “we,” “us” or “our”) respects your privacy. This policy

explains how we collect, use, disclose, safeguard and retain personal information in

connection with our plumbing and heating services and communications.

1. Who is responsible for your information

PHM is responsible for personal information under its control. Our Privacy Officer receives privacy questions,

access and correction requests, withdrawal-of-consent requests and complaints.

2. Information we collect

Depending on your dealings with us, we may collect your name, property and mailing address, telephone

number, email address, preferred communication method, service history, appointment and access details,

estimate and invoice information, payment status, warranty records, communications with us, and photographs

or videos reasonably needed to document site conditions and work. Payment card information is processed by

our payment provider; PHM does not store complete card numbers.

3. How we collect information

We collect information directly from you when you call, text, email, request or book service, approve an

estimate, make a payment or otherwise communicate with us. We may also receive information from an

authorized property owner, property manager, contractor or other person arranging service, and from service

providers we use to operate our business, including Jobber and payment processors.

4. How we use information

We use personal information to respond to inquiries; prepare estimates; schedule, perform and document work;

communicate about arrival times, appointments, work, invoices, payments and warranties; process and

reconcile payments; maintain service and safety records; obtain permits or inspections where authorized;

manage claims and disputes; prevent fraud or misuse; comply with legal, regulatory, tax, insurance and

accounting requirements; and improve our services. We use information for marketing only with any consent

required by law.

5. Text messages and mobile information

If you provide a mobile number, PHM may send appointment confirmations and reminders, arrival notices,

scheduling and service updates, estimates, invoices, payment reminders, warranty communications and

customer-support messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt

out or HELP for help. You may also contact us using the details below.

SMS privacy commitment: We do not sell, rent or share mobile information with third parties or

affiliates for their marketing or promotional purposes. Text-messaging originator opt-in data and

consent will not be shared with any third party, except service providers that enable or deliver the

messaging program and are required to use the information only to provide those services, or where

disclosure is required by law.

PHM Plumbing & Heating Ltd. | 604-318-0144 | phm.jon@gmail.com Page 16. Consent and your choices

We obtain consent where required and may rely on consent that is express, implied by the circumstances, or

otherwise permitted by law. You may withdraw consent, subject to legal or contractual restrictions and

reasonable notice. Withdrawal may limit our ability to provide a requested service. Consent to receive

marketing messages is not a condition of purchasing services. You may unsubscribe from marketing emails

using the unsubscribe method provided and from texts by replying STOP.

7. When we disclose information

We may disclose only the information reasonably necessary to employees, subcontractors, Jobber and other

business software providers, payment processors, suppliers, inspectors, permitting authorities, insurers,

accountants, legal advisers, collection providers and other service partners who need it to perform work or

services for us. We may also disclose information with your direction or consent, in a business transaction as

permitted by law, or where required or authorized by law. We do not sell personal information.

8. Service providers and processing locations

Some service providers may process or store information outside British Columbia or Canada. When

information is processed in another jurisdiction, it may be accessible to courts, law-enforcement or regulatory

authorities under that jurisdiction’s laws. We use contractual, administrative and technical measures

appropriate to the sensitivity of the information and the services involved.

9. Safeguards

We use reasonable physical, administrative and technical safeguards appropriate to the sensitivity of the

information, including restricted access, account security controls, reputable service providers, and secure

disposal practices. No method of transmission or storage is completely secure, but we review our practices and

respond to suspected privacy or security incidents.

10. Retention

We retain personal information only as long as reasonably necessary for the purposes described in this policy

and to meet legal, tax, accounting, insurance, limitation-period, warranty and recordkeeping requirements.

When information is no longer required, we securely delete, destroy or anonymize it, subject to backup and

archival cycles.

11. Access and correction

You may request access to personal information PHM holds about you or ask us to correct inaccurate or

incomplete information. We may need to verify your identity. Access may be limited where permitted or

required by law, including where disclosure would reveal another person’s information or privileged

information. We will respond within the time required by applicable law.

12. Complaints and questions

Contact our Privacy Officer if you have a privacy question, wish to make a request or complaint, or need help

with text messages. We will review and respond to privacy concerns. If you are not satisfied, you may contact

the Office of the Information and Privacy Commissioner for British Columbia or another applicable privacy

regulator.

Privacy Officer — PHM Plumbing & Heating Ltd.

9-10660 Springmont Drive

Richmond, BC V7E 1W1

Phone: 604-318-0144

Email: phm.jon@gmail.com

13. Changes to this policy

We may update this policy to reflect changes in our practices, services or legal obligations. The current version

will be posted at this address with its effective date. Material changes will be communicated where required by

law.

PHM Plumbing & Heating Ltd. | 604-318-0144 | phm.jon@gmail.com Page 2