Terms and Conditions
PHM PLUMBING & HEATING LTD.
Terms & Conditions
Effective and last updated: September 10, 2026
These terms form part of each estimate, work order, change order and invoice issued by PHM
Plumbing & Heating Ltd. The accepted estimate and these terms together are the
“Agreement.”
SMS/text messaging terms
PHM’s messaging program provides appointment confirmations and reminders, arrival notices,
scheduling and service updates, estimates, invoices, payment reminders, warranty communications
and customer support. Promotional messages will be sent only where permitted and with any consent
required by law. Message frequency varies based on your service activity. Message and data rates
may apply. Consent to receive marketing texts is not a condition of purchasing services.
Reply STOP to opt out of text messages. Reply HELP for help. You may also contact us at
604-318-0144 or phm.jon@gmail.com. After an opt-out request, we may send one confirmation
message. Opting out of texts does not prevent essential non-SMS communications or messages you
specifically request. See our Privacy Policy.
1. Parties and authority.
“PHM,” “we,” “us” and “our” mean PHM Plumbing & Heating Ltd. “Customer,” “you” and “your” mean the
person accepting the Agreement and, where applicable, the property owner. You confirm that you own the
property or are authorized by the owner to approve the work and incur the charges described in the
Agreement.
2. Contract documents and priority.
The Agreement consists of the accepted estimate or work order, approved change orders, these terms, and any
drawings or specifications expressly incorporated by reference. If documents conflict, a later signed change
order controls, followed by the estimate or work order, then these terms. Applicable law always controls over
inconsistent language.
3. Acceptance.
You accept the Agreement by signing it, clicking an electronic acceptance control, replying in writing that you
approve it, paying a requested deposit, or instructing us to begin after receiving the Agreement. Any legal
requirement for a particular signature or delivery method continues to apply.
4. Scope of work.
We supply only the labour, material and equipment expressly stated in the estimate or work order. Anything
not expressly included is excluded. An estimate based on visible conditions does not include concealed,
inaccessible or undocumented conditions. Diagnostic work is limited to conditions reasonably observable within
the authorized time and access and does not guarantee every defect or cause will be found.
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A fixed price applies only to the stated scope and assumptions. A budget, allowance, range or
time-and-material description is not a fixed price. Time-and-material work is charged using the rates, minimum
charges, equipment fees and material pricing stated in the estimate or work order. Labour time may include
reasonable site preparation, sourcing, disclosed travel, cleanup, documentation and disposal.
6. Pricing and taxes.
Prices are in Canadian dollars and exclude GST and other applicable taxes unless stated otherwise. Freight,
permits, inspection fees, parking, disposal, after-hours premiums and specialty equipment are chargeable
when included in the estimate, approved as a change, or reasonably required by an emergency authorization.
7. Deposits and project payments.
Any deposit and progress-payment schedule will be stated in the estimate. Deposits are applied to the contract
price. We may require payment for specially ordered or custom material before ordering it. Nothing in the
Agreement removes any statutory holdback or lien right.
8. Invoices and payment.
All invoices are due upon receipt unless the estimate states otherwise. You must raise a good-faith billing
question promptly and pay any undisputed amount when due.
9. Overdue amounts.
Subject to applicable law, overdue amounts bear interest at 2% per month, equivalent to 26.82% per year,
calculated monthly. You are responsible for reasonable collection costs recoverable by law. We may suspend
non-emergency work for overdue amounts after reasonable notice.
10. Credit cards and payment processing.
Available payment methods are stated on the invoice. Any payment-processing surcharge will be disclosed
before payment and charged only where permitted by law and card-network rules. Complete card details are
handled by the applicable third-party payment provider and are not stored by PHM.
11. Changes and extras.
A change to scope, materials, design, timing or access may change price and schedule. Changes should be
authorized in writing before extra work begins. If immediate action is reasonably required to prevent injury or
material property damage and you cannot be reached, you authorize only the minimum reasonable protective
work, subject to applicable law.
12. Concealed and unexpected conditions.
These may include rot, mould, asbestos or other hazardous material, code deficiencies, undocumented utilities,
defective systems, unsuitable structure, frozen or collapsed piping, inaccessible equipment, contaminated
drains or conditions differing from plans. We may stop affected work, make the area reasonably safe and
provide a change proposal. Investigation, remediation and resulting delay are extra unless included.
13. Existing systems and compatibility.
Work on one component may reveal or affect weaknesses in existing plumbing, gas, hydronic, electrical,
drainage, building-envelope or control systems. We are responsible for damage caused by our failure to use
reasonable care, but not for failure of pre-existing, deteriorated, improperly installed or incompatible
components except to the extent caused by our work.
14. Customer-supplied products.
Unless agreed otherwise in writing, customer-supplied products are excluded from our product warranty. You
are responsible for suitability, completeness, delivery and manufacturer support. Extra labour caused by
missing, defective, damaged, incompatible or delayed customer-supplied products is chargeable. Our
workmanship warranty still applies to our installation, subject to its exclusions.
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We obtain permits or arrange inspections only when the estimate says we will. Work will be performed to
applicable requirements within our authorized scope. Code upgrades outside the stated scope, professional
design, engineering, hazardous-material work and corrections to others’ work are extra unless included.
16. Site access and customer responsibilities.
You will provide safe, timely access, working utilities where reasonably required, accurate information about
known hazards and systems, and authority to shut down affected services. You will protect fragile or valuable
items and keep occupants, children and pets away from the work area. Additional visits, waiting time or
remobilization caused by unavailable or unsafe access may be charged if reasonably disclosed and
documented.
17. Protection and cleanup.
We will use reasonable care and leave the work area broom-clean unless the estimate states a different
standard. Ordinary dust, vibration, minor access openings and reasonable disturbance associated with
authorized work are not damage. Painting, drywall, tile, cabinetry, landscaping, concrete, fire-stopping and
other restoration are excluded unless specifically included.
18. Drain and sewer work.
Drain-cleaning results depend on the condition, configuration and accessibility of the piping. Cleaning may
expose failure in deteriorated piping and does not guarantee against recurrence. You must tell us about known
or suspected foreign objects, chemicals, grease, wipes, roots, damaged piping, prior failed equipment, unusual
materials or other hazards. If our cable, camera, jetting hose, cutting head or other equipment becomes
lodged, broken, contaminated or damaged because of an undisclosed obstruction or pipe condition that you
knew or reasonably should have known about, or because of material introduced or an action taken by you or
another occupant, we may charge the reasonable, documented cost of recovery, cleaning, repair or
replacement to the extent caused by that condition or action. No such charge applies to ordinary wear, an
equipment defect or damage caused by our negligence. Recovery work outside the authorized scope requires
approval unless minimum immediate action is reasonably necessary to prevent injury or material property
damage. Required access openings, excavation, pipe removal and restoration are extra unless included.
Camera inspection is limited to the visible portion of accessible piping and is not a survey of boundaries,
ownership or exact depth unless expressly stated. We may stop if continued work creates an unreasonable risk
of damage or contamination.
19. Gas, hydronic and mechanical systems.
System performance depends on design conditions, controls, fuel and power supply, water quality,
maintenance and connected equipment. Commissioning confirms operation at the time of testing within the
authorized scope; it is not a guarantee of future utility cost, comfort in every condition or performance of
components outside our scope.
20. Hazardous materials and unsafe conditions.
We do not test for, remove or remediate asbestos, mould, lead, sewage contamination or other hazardous
material unless expressly stated and legally authorized. We may stop work and require qualified assessment or
remediation. Related cost and delay are the customer’s responsibility unless caused by our negligence or
otherwise allocated by law.
21. Scheduling and delay.
Dates are reasonable estimates unless expressly guaranteed in writing. We are not responsible for delay
outside our reasonable control, including material shortages, concealed conditions, permit or inspection timing,
utility interruption, weather, labour disruption, customer or other-trade delay, or force majeure. We will
communicate material delay and use reasonable efforts to resume work.
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Either party may terminate for a material breach not corrected within a reasonable time after written notice.
We may immediately suspend work for unsafe conditions, unlawful instructions, interference, denied access or
non-payment. On termination, you will pay for work properly performed, material reasonably ordered and
non-cancellable commitments, less amounts already paid, subject to statutory cancellation and refund rights.
23. Customer cancellation and appointments.
You may cancel subject to any statutory right and the estimate. For scheduled service, please provide at least
24 hours’ notice. If shorter notice causes a reasonable and disclosed loss, we may charge the stated
cancellation fee or our reasonable loss, but never more than permitted by law. Custom or special-order
products may be non-returnable once ordered if disclosed before purchase, subject to statutory rights and
supplier acceptance.
24. Statutory consumer cancellation rights.
Certain direct sales, future performance and distance sales contracts carry mandatory content, delivery,
cancellation and refund rights under British Columbia law. Those rights are not waived or reduced by the
Agreement. Where a statutory cancellation right applies, you may exercise it in any legally permitted manner
using the contact information in the estimate or below.
25. Workmanship warranty.
PHM warrants its installation workmanship against defects for one year from completion. If you notify us within
that period and provide reasonable access, we will correct defective PHM installation workmanship within our
scope at no labour charge. Drain cleaning, diagnostics, maintenance, adjustments and temporary repairs are
warranted only as expressly stated and do not include a guarantee against recurrence. This warranty does not
cover a problem to the extent caused or contributed to by tampering, adjustment, alteration or repair by
anyone other than PHM; normal wear; misuse; lack of maintenance; freezing; corrosion; water quality;
customer-supplied products; manufacturer defects; external events; or existing system conditions. Mandatory
legal warranties and remedies remain unaffected.
26. Materials, equipment and manufacturer warranties.
Materials and equipment supplied or installed are subject to the applicable manufacturer warranty, if any,
including its terms, exclusions, registration requirements and warranty period. PHM does not provide a
separate product warranty unless stated in writing. We will reasonably assist with a valid manufacturer claim,
but diagnostic, removal, shipping and reinstallation labour is chargeable unless covered by our workmanship
warranty, the manufacturer or applicable law.
27. Notice of a concern and opportunity to inspect.
Notify us promptly after discovering a concern and take reasonable steps to prevent further damage. Except in
an emergency, provide us a reasonable opportunity to inspect and propose a correction before another
contractor alters the work. This does not restrict urgent mitigation, statutory rights, insurance obligations or
legal limitation periods.
28. Responsibility for loss.
Each party remains responsible for loss to the extent caused by its breach, negligence or other legal
responsibility. PHM is not responsible for indirect or consequential loss that was not reasonably foreseeable
when the Agreement was made. No exclusion or limitation applies where prohibited by law or to liability that
cannot legally be excluded.
29. Insurance and property risk.
You are responsible for maintaining ordinary property insurance. We maintain insurance appropriate to our
operations. Ownership of installed material passes as provided by law and payment arrangements; risk
allocation does not restrict lien, trust, warranty or consumer rights.
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We may take photographs or video reasonably necessary to document site conditions, work progress, safety,
warranty and billing. We will not use identifiable images of you, your family, address or private living areas for
marketing without separate consent. Records are handled under our Privacy Policy and applicable law.
31. Personal information.
We collect, use and disclose personal information only for reasonable business purposes such as estimating,
scheduling, performing work, permits, safety, payment, warranties, insurance and legal compliance. See our
Privacy Policy for details and contact information for access, correction or privacy questions.
32. Communications.
You consent to service-related calls, texts and emails concerning estimates, scheduling, access, work, invoices
and warranties. Marketing messages require any consent required by law and may be unsubscribed from. The
SMS terms above form part of this Agreement. Electronic documents and acceptance may be used where
legally effective.
33. Subcontractors and assignment.
We may use qualified employees and subcontractors while remaining responsible for our contractual
obligations. You may not assign the Agreement without our written consent, not to be unreasonably withheld.
PHM may assign receivables or the Agreement as permitted by law without reducing your rights.
34. Dispute resolution.
The parties will first try in good faith to resolve a dispute through direct discussion. Either party may propose
mediation. Nothing requires a consumer to arbitrate or prevents either party from using the Civil Resolution
Tribunal, Provincial Court, Supreme Court or another forum with jurisdiction. Any restriction prohibited by
British Columbia law is inoperative.
35. Governing law.
The Agreement is governed by the laws of British Columbia and the federal laws of Canada applicable there.
Proceedings may be brought in a court or tribunal with jurisdiction in British Columbia, subject to any
mandatory consumer venue or jurisdiction right.
36. Notices.
Contract notices may be delivered personally, by email or by another method permitted by law to the contact
information on the estimate or invoice. Statutory cancellation notices may be given in any legally permitted
manner. Keep a copy and proof of sending.
37. General terms.
If a provision is unlawful or unenforceable, it will be limited or severed only as necessary and the rest remains
effective. A waiver on one occasion is not a continuing waiver. Headings aid reading and do not change
meaning. The Agreement is the entire agreement about the stated work, except representations or rights that
cannot legally be excluded.
38. Contact information.
PHM Plumbing & Heating Ltd., 9-10660 Springmont Drive, Richmond, British Columbia, V7E 1W1. Phone:
604-318-0144. Email and cancellation notices: phm.jon@gmail.com.
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